Booking.com: Hotels & Travel

Beth Ann Feng

This was the first time I've used this app and I was delighted at how easy it was. Sadly, I had to cancel my trip and was worried I'd have confusing hoops to jump through (because none wants to lose business.) Nope, two taps and I was canceled! The next screen showed the transaction completed, including the refund to PayPal. All apps should be so quick, easy to follow and user friendly! Booking.Yeah! 😁🥰

Meredith DeVoe

Recently I've booked two nights through the app. #1 changed hands, and Booking did not transfer bookings already made to new ownership. #2 was canceled by Booking with zero explanation. In both cases I was left scrambling for a room last minute. Not at all what I'm looking for. I've never been a bad customer, we always pay and leave the room tidy, so it can't be that. I've used Booking for years, but so long. I don't know what happened but you kinda suck at what you do, now.

Dimakatso Kgosana

I enjoy the discounts mostly. I love to travel and almost always use the app for all my accommodation needs. I always get an idea of what is available and the cost involved. It's a bit disappointing to experience a different accommodation to that which was advertised. Hosts do not always put accurate info on the app. I always address this in my reviews though. Love the app 💙

Parth Dodia

The app is useful for finding a quick accomodation, unless you have to deal with the customer service. This is the worst customer service experience so far, your call will be kept on hold indefinitely, and will be disconnected randomly (don't expect a call back after that). The email id they provide to lodge complains is also no longer monitored. Better to use Booking as a catalogue and call the hotel directly and book a room.