DiDi Rider: Affordable rides

Jon Snow

Update: I type in the link the developer provided and it brings me to a FAQ page. There is no option to submit a query or a complaint. One of the worst apps I've ever used. I've been unable to add a card for payment and have even talked with a couple of agents. Both cards are in good standing but for some reason Didi app won't allow me to add any.

Kyley Mercer

I used to use this app with the same card I've always had, and a while back it started saying "system is busy", "online payment unavailable", everytime I try to pay with that same card, so I just went back to Uber, with which I've never had any problems. It's a bit more expensive, but no headaches makes it worthy.

Ruth Sponsler

App works great except for one thing: it is far too easy to cancel a ride just by hitting the wrong thing on the screen. This especially affects new users. There needs to be a confirmation screen that pops up on a cancellation that says, "Are you sure you want to cancel this ride?" with Yes and No buttons. The No button would return you to the requested Ride screen with the map. The app should cancel the ride only after the Rider has clicked on the confirmation screen.

Travis Sanders

Gui very large and hard to use. Big buttons cover the map so I can't see the pickup location. The map occupies such a small piece of the screen it's difficult. Then I drag the map over and it starts changing my pickup location and it's very hard to get back in the right spot because I can't see the part of the map where I am physically located because it's behind big buttons.

Slli'm Williams

The app is great and easy to use except for 2 issues. 1 - for some reason, I could not tip my first driver, which is terrible because she was phenomenal. I have been able to tip every driver after her though. Weird 2 - it's good to have the cash option for when the electronic payment system is not working, but it doesn't work far too often. Part of the reason why I use apps like this is to avoid having to carry cash. So the feature is cool, but its annoying to need it so often.

VladimirVillanes

This app is always rejecting my debit card. It asks to enter the amount that is on hold on my card for verification and when I enter the exact amount that appears on my bank account it rejects it. My card had already been accepted before, which I also had struggled with, and all of a sudden it told me it needed verification again. You can't contact customer service through the app because it just sends you to articles and won't list any numbers to contact someone directly.

Michael H

Payment system needs a lot of work. My credit cards often won't go through. Multiple banks says it's Didi. Deleting/adding cards again doesn't help. Reaching customer service is impossible. They need shared family billing like Uber. Favorite Places don't work if you block location permissions. Selecting another pickup location outside of where you are is a big hassle too. The rates are cheaper, otherwise I wouldn't put up with all the shortcomings. Why don't you accept Discover???

M Dalat

I installed the English version. I asked Didi to send e-invoices to my company. It didn't. I went to Japan and it switched to the Chinese version. It didn't store receipts in this version. I contacted customer service to help switch back: no one there could read so they answered things I didn't ask for. 3 times. Desperate, I reinstalled it and now I had a Japanese version. Still can't get my old version back with my history on it.

Chris B

Drivers cancel your trip routinely and you are not compensated for the inconvenience at all. Often you are left waiting for 30 minutes or more with drivers cancelling every time you connect. I do not recommend this service. If you are waiting this long didi should at least offer a discount.

George Thomas

When I started out I was able to get a discount but now, after nearly a year of using it there isn't anything no bonuses, nothing, the app is on and off 50% of the time letting me know if there driver has even left where they started from, sometimes I'll need to call the driver just to ask if they are even coming, however it is still constantly cheaper than an Uber!