Hopper: Hotels, Flights & Cars

Jon Williams

Hopper tries many times to get you to pay for something you don't need. After buying a flight a "tip" and "VIP Support" are automatically added to your purchase. If you don't notice them before you accept the charges, it will be quite a surprise when you look at your bank statement. Not to mention every time I log in now it's trying to get me to purchase trip protection for $40. Every. Single. Time. There's no way to turn off this pop up, I'm forced to decline the protection every time.

Natalia Cortez

You can't get ahold of customer service until after you buy a ticket which isn't helpful when you have questions about their policies and additional services. My booking didn't stick the first time and by the time you find out, my ticket went up in price (couldn't contact customer service then either). I also bought the change anytime service, but again, I wasted money on it because it does not actually mean change anytime. Will be deleting the app after my trip.

Luis Sanchez

This app used to be awesome, simple to use and really helped keeping you updated when flights dropped to a low price so you can jump on it. They were doing one thing really well. But now it has turned into a wannabe all-in-one for travel, selling hotels and cars, and a bunch of unnecessary add-ons to your trip, oh I don't want to forget to mention that's what they try to offer as discount on those "offer" days, the "add-ons"... It's basically become not focused on finding cheap flights.

Katie Crowe

I think the UI is really cool, with a lot of customizable features. But talking with customer service is a little weird - it's through email which is fine but a different customer representative responds each time, which is a little confusing. It's nice that it's easy to book and cancel flights. I don't love the rebooking process - instead of being able to choose a flight yourself, you have to email back and forth with a representative and they only provide one flight option at a time.

Briana Russo

I had an issue with the hotel seeing a different type of room than what we booked on Hopper. Contacted Hopper's customer service and within the day they had not only fixed the issue, but also upgraded our stay at no cost to us! I will continue to is this app for great deals and great service. I would just call the hotel ahead of time to confirm reservations. If something is wrong, you'll have time to resolve it without ruining your vacation!

Stephanie Ashman

Hopper used to be good but now I can't even use the app. I missed their most recent sale because the screen is just blank (I can only see the user icon, carrot with credit and the chat icon...none of those buttons even work). So I thought I needed an update, but there isn't one. I still get all of the notifications for fare reduction but can't access the information in the app to book. Very frustrating and poor management of the app.