Cabify

A Google user

Drivers keep canceling, four times in a row. You cannot depend on Cabify if you need to go somewhere in a rush. It happened once at the Barcelona airport and three times at my hotel there. The app kept giving the same driver who kept canceling repeatedly. I gave up and took a regular taxi. May be it works better in other cities. Wish we had uber here.

Juan Lopez

Absolutely terrible. I tried using it in Colombia. My account was immediately frozen for no reason. The only way to reach support is via email. Their initial response was quick but then no follow up. I had to ask THEM what additional details they needed after exchanging with 4 different agents. Not one of them knew to ask me for the additional information. I finally coaxed the requirements from one agent and immediately sent my information. Then no one got back to me. Trash service.

A Google user

Not only the worst ride sharing app I've used, but probably the worst app overall. Utterly useless in Mexico. It takes 3+ minutes to find a driver (sometimes you wait indefinitely). When a driver is located, s/he is coming from a great distance, so be prepared to wait (it's not convenient). Drivers often take routes apart from what the app shows they should take. The promo codes they give you (new user, return user, etc), simply never get applied after you add them to your account. Terrible.

A Google user

Terrible app. It is often buggy, particularly during peak hours. During rain or other high demand it will collapse. It also often not allow let you input street numbers just the street names which is quite frustrating. Poor customer service as well. Uber has comparable if now lower prices (except during surges) and has much more reliable service.

A Google user

Uber or taxi is better...the estimated price was changed for me twice during the drive and was charged way more than the estimated. I contacted them for help three times, they refunded it some and then charged me again. I had a total of 4 payments from them for the two trips I made. I do not recommend it.

A Google user

Bad experience in Madrid. The GPS portion sucks. The drivers was a few blocks and I saw how the gps sent him on an unnecessary wild chase through the city. I had to call him to tell him to ignore it and gave him direction. On the way back the app showed that the driver was in the same spot as us, but he wasn't there. The driver lost his patience and cancel the trip. I had to use Uber. All in all bad experience with the GPS portion for pick ups.