Gett Drivers

Talal Zeyadne

Worst customer service ever. About two months ago I asked for the first time to end business with them. Yet, I still get their annoying messages and I can't unsubscribe. I spoke with the customer service many times and each time they promise to solve the issue by "blocking" my user but it doesn't help. They don't even try to understand and keep doing the same damn thing and I still get their ads. All I want is to unsubscribe from all your services. Why is that so hard to understand?!

A Google user

Just downloaded new update and another fault that hasn't been rectified : YOU CAN'T SWITCH IT OFF! The 'OFF' switch puts you back into 'AVAILABLE MODE'! Wch means I have to leave it in 'BUSY' mode, wch drains my battery, until the app time's you out with message "you've been inactive for a while so you have been signed out" Unable to view the app in Landscape, which is no good for my tablet device. They update continually but still can't use my tablet in Landscape. They're just not listening!

A Google user

Shocking, very bad, every time their "tech" get near it the experience becomes horrible. The staff dont know the relevant advice to give and the experience quickly becomes shocking, we are tired of Gett. At present the new update is turning my apps off and the "fix" I'm being offered by the "help" team is a waste of my time and effort. As usual with Gett a shocking experience. I'm about to go through the unnecessarily long drawn out process of trying for the third time today to get it fixed

Kevin Clegg

Disappointed been with gett from beginning in Edinburgh all OK until tried to use app after lockdown. Can't get in just buffering followed getts instructions still nothing. Upgraded phone at a time that I couldn't afford to just to try to get app work. Still buffering went back to phone shop turns out problem is with getts last update which if they had said was the problem I wouldn't have went to the expense of new phone contract. Thanks for nowt gett

Subaru Forester

It's really sad when they only care about their customers and not caring at all about the drivers which is not only bad for the drivers but to the company because the driver is the one making you money not the customer. We need also to rate customers, customers should have pictures, drivers bonus are really hard to reach and this doesn't give any motivation, many customers cancel when you reach the location or on the way , the general app is against the driver nothing of it is helping. TERRIBLE

Ellie

Shocking experience. My dad uses this app for his taxi work and it stopped working on Saturday and he hasn't been able to get back in since. Have tried to speak to live chat agents but they seem unable to actually do anything and are very slow at responding. They need a helpline for drivers that is accessible. People are still trying to make a living!!!

A Google user

As I have asked you so many times ago , in order to improve this application , you have to make the following changings : 1. You have to receive only customers with credit cards so you can charge them with a fine for every order cancelation starting with the first one , or to refund your drivers for the inconvenience of the cancelation from the company's own funds !!!! 2. You have to offer our drivers the option of "rating" and "feed backing" (criticizing) your customers the same way they do !

A Google user

Contacted Gett as per their comment to my previous review to find a resolution to my problem. As always, I get someone in customer care that says they'll "feedback" my issue and management can then decide whether or not to implement any changes in future updates. The advisor informed me I should have a particular function which I don't have but, when I informed him that I don't have it, he wasn't interested in finding a resolution to that either. 1 hour wasted!!!

A Google user

Interface never ideal but recent update to map view (only in 3d) confusing and now "heat" map that's constantly refreshing and slowing down phone. Meanwhile still not keeping pickup details on top page!!