Sync - Secure cloud storage

A Google user

I have this app set to upload photos (Photo Upload option) on Wi-Fi only. If I'm on Wi-Fi and take a photo it works fine and uploads immediately. However, photos taken off-line (or on LTE) do NOT upload automatically when I am later back on Wi-Fi. The only way to get it to upload these photos is to force stop the app and re-start it at which point it realizes there are new photos to upload. If photos/videos are in the process of uploading when I leave wi-fi coverage, the notification panel will freeze in the drop down notification pane and again requires a force quit to kill. Using a One Plus 6.

Monica

Update: The app won't download any files - pdf, doc, docx, etc., and I'm unable to open them. This has been going on for several months. Please fix. Old review: I love the end to end encryption - that's why I moved over from Dropbox. Love the ability to keep local or just in the cloud. The "Vault" is confusing and I don't see how it differs from cloud or local storage so I do not use that function. App, desktop and web portal all super easy to use. Thanks, Dev. Great product.

B. D. Hooten

Phone & Tablet app used to work flawlessly - both upload and download - but they both have not been working for a few months now and it's maddening. The very reasons to have an app access your cloud account are not working! Please fix! Have been a loyal paying customer for going on 5 yrs now and have loved everything about Sync....until their apps starting getting buggy last year. I have to USB my phone to pc to copy files to/from my sync folder.....you realize how stupid that is, right?

Michael Murdaugh

I bought a 2TB plan. The app is fully functional but I would love to have more file sorting and filtering options such as Z-A. I am also not able to select multiple files. I do love having all my files stored securely and privately on the cloud. The desktop version works perfectly.

Kerry Kirk

I recently realized that Sync is altering the files it uploads from my phone. I noticed that my location data was missing when I viewed the image on my computer after transfer. I verified my android settings and made sure there is nothing on my computer that would cause this. I performed an md5 sum on a file copied from my phone to my computer via usb and the same file downloaded from Sync after uploading from my phone. They were different. The phone pic included the gps info, the pic downloaded from Sync did not. It turns out that any location data is stripped from the file upon upload. I have confirmed this is normal behavior with Sync tech support. I wish I had been notified about this when I signed up. Now I'm faced with trying to reupload photos from old phone cards to a new service and only hope I have most of them.

Curtis Beebe

I've had zero problems with the app or any other part of Sync's service. I researched cloud storage intensely before I chose Sync. The point is encryption, privacy, and sharing via encrypted links. Sync is well worth the money, well designed, & packed with features. If you couldn't care less about privacy or encryption and don't mind that Google, Microsoft, Dropbox, etc., can view all of your data then maybe Sync isn't for you. There are cheaper options out there that aren't privacy focused.

Bent Philips

I'm giving 5 stars because I love what their mission is which is the only reason I signed with them! But their app needs a LOT of work! The features are sorely lacking and you cannot create text files through sync like you can through dropbox and that's just the beginning. I'm sticking with them for security but I hope they make it easy and not difficult for me to stick with them!

A Google user

App freezes every time I open it on my Samsung Galaxy S8 Plus (Verizon). No navigation inside the app. None of the feature slide (toggle) buttons work. No way to tell if a feature is "grayed out" due to being a premium feature (also no way to tell if a premium feature is available) or something like that, or whether the app has simply frozen. Uninstalled.

Anakin Skywalker

Their mission is awesome! And I fully support it, but it is such a downgrade from Dropbox that it makes it hard to switch (ESPECIALLY when it comes to editing word documents on mobile and also in general). I want to pay for their premium service (b/c I have a lot of files), but it's just such a skeleton of a service, I don't know...

Dylan Brandau

Service and Fees are great when compared to other companies. The UI however is extremely dull and somewhat buggy, and there's no dark mode. Putting the application into grid view also looks terrible with small thumbnails and a large three-doted vertical menu under each thumbnail. I'd suggest a overhaul of the UI (the same opinions apply to the desktop version as well).